Free Shipping JCnaturals offers free shipping on all orders $75 or more up to and including a maximum package weight of 20lbs. The shipping method (i.e. Parcel Post, First Class, Priority Mail, etc.) will be at the sole discretion of JCnaturals.
Shipping Policy JCnaturals strives to charge actual shipping costs. JCnaturals has accounts with USPS, UPS, and Fedex which enabling the carriers to provide real-time shipping quotes based upon the calculated total package weight and the destination zip code. However, because the calculated total package weight may vary from the actual package weight, JCnaturals reserves the right to notify and charge our customers the difference should the actual shipping costs exceed the calculated shipping costs.
Though the system defaults to the least expensive method of shipping, customers may elect alternate shipping options at a greater expense. When an order has been confirmed, JCnaturals will ship the item(s) within 1-3 days of receipt. JCnaturals does not ship damaged products to our customers, carefully packing our products with adequate packing materials to protect them during transit.
Customers are offered shipping insurance as an option during the checkout process in order to cover products that are damaged during transit. Packages purchased without shipping insurance will not be reimbursed/replaced by JCnaturals should they be lost or damaged in transit. If the item(s) received were damaged in transit and shipping insurance was purchased, a claim must be filed with the shipping carrier (USPS, UPS, Fedex).
Return Policy If a JCnaturals product is defective, return it to JCnaturals along with the original packaging, invoice, and documentation explaining the reason for the return. After receiving the returned item(s), JCnaturals will issue a credit of the original purchase amount including return shipping (credit/debit card, store credit, or exchange).
If you are dissatisfied or change your mind in regards to your purchase (post shipment), you may return the product(s) within 30 days of purchase at your expense, in unopened, unused condition along with the invoice and documentation explaining the reason for the return. Upon receipt, we will issue a credit of the original purchase amount less a 15% restocking fee (credit/debit card, store credit).
Questions regarding USPS, UPS, or Fedex shipping regulations, costs, or schedules:
USPS (United States Postal Service) 1-800-ASK-USPS (1-800-275-8777)
